Cigna. Seguros de salud diferentes.

Using your insurance

The Cigna health card

You must present the Cigna health card every time you use the medical services or clinics recommended to identify yourself as insured. Consult our Medical Chart on the website for more information.

On the back of the card you will find the more important Cigna telephone numbers: Emergencies / Telemedicine 24 h., Assistance Abroad and Psychological Guidance by telephone. All customers have their own card which they must sign. Their use is personal and non-transferable.

What to do in an emergency

The Cigna Emergency Service is at your disposal 24 hours a day, 365 days a year on 91 179 14 87 - 93 259 34 14. At that moment and depending on the patient’s position:

• We send a doctor or an ambulance to your home.
• We tell you the most suitable hospital you can go to.

Cigna provides a road ambulance service for taking the client to or home from hospital on the orders of a doctor, subject to the limits laid down in the Specific Terms of the policy. Movements in connection with rehabilitation treatment and the carrying out of out-patient tests are not included.

What is necessary for reimbursement of Gynecology or Pediatrics costs or non-hospital pharmacy costs?

For reimbursement of medical costs you must send the following documentation to Apartado de Correos 50740 -28080 Madrid:

• The original invoice, with the appropriate breakdown if it includes various services.
• The reimbursement application filled in.
• The medical prescription and the pharmacy receipt in cases of reimbursement of non-hospital pharmacy costs.
• Current account where you want us to pay the reimbursement.

You can also request a reimbursement from the Customer Area:
https://clientes.cigna.es
Access to the Customer Area (“Área Privada de Asegurados”) and you will be able to send your requests 100% online. Also, you can track the status of all your reimbursements in real time. It’s a very simple process: click on “Solicita un reembolso”, the system will guide you through different steps and will remind you of all the documentation that you must attach to process your reimbursement.

Note: As an exception and depending on the complexity of the service provided Cigna may ask for additional information in order to proceed to correct payment of invoices. Payment of the reimbursement will be made in approximately 10 business days from the date of receipt of all of the documentation.

If the centre asks you for authorisation...

Although Cigna does not require authorisations, some medical centres may require them for certain tests and / or admittances. To avoid incidents of this kind and to ensure your coverage we set out for you the cases in which seeking prior authorisation is recommended (48 h. before the service):

• Rehabilitation and physiotherapy.
• Magnetic resonance.
• Hospital admittance.
• Surgical treatment
• Special or high-technology tests and / or treatments.

To seek authorisation call Cigna Customer Service 91 418 40 40 - 93 301 06 56.

For hospital admittance...

If you need to go into hospital remember to follow these simple steps:

• Before admittance contact the Cigna Customer Service to check your coverage and seek the appropriate authorisation.
• When you get to hospital present the Cigna card to identify yourself as Cigna insured.

For psychological consultations...

Call Cigna Customer Service on 91 418 40 40 - 93 301 06 56 and find out the steps you have to follow to have access to this coverage. Consult out Psychology List for more information on our specialists.